Step 1
Click the live help button & Select "Remote Assist" for the department, give your self a Nickname for the chat and press the "Request Chat" button. An Engineer will then greet you and connect to your PC.
Step 4
Click
here, Once the dialog box opens, select run. Depending upon your operating system and security settings you may need to click allow or yes on any warnings that may appear. If necessary, select run again to run the application. Our Application is 100% safe and will self remove from your pc at the end of the remote session
Step 5
Once the application opens up you will see this box Copy and paste or type the ID number and send it the engineer via live chat, then copy & paste or type the pass number via live chat and the engineer will initiate the remote connection
Step 6
The engineer will now assume control of your pc and conduct the repair. If the repair was successful you will receive an invoice via email. Should the repair be unsuccessful we can arrange for the collection of the base unit for further investigation. And remember if we cannot repair your PC we will not charge you
HJSolutions Remote Assistance⢠is a web page that offers remote pc repair and diagnostics. Once you have requested a session one of our engineers will access your pc remotely to repair or administer your pc. This service is 100% safe & cuts down on engineer attendance charges